Refund policy

RETURNS & REFUNDS

If your order is being delivered to the United States, go straight to "Orders delivered to the United States" below: a 30-day money-back guarantee applies, with nothing to ship back.

14-day guarantee

Under Article L.121-21 of the French Consumer Code, you have 14 days from the day your order arrives (the date shown on your tracking) to change your mind, with no reason to give and no penalty to pay.

Items that cannot be returned

The product must not have been used, washed or damaged, or the refund may be refused. Any damage caused to the product may cost you your right to withdraw.

How a return works (where applicable)

Returns must be sent back in their original condition and complete, including pouches, accessories, gifts and tags, so the product can be sold again as new. You are responsible for this.

Return shipping is paid by the customer, and products must be sent back with the carrier we originally used. In France, that means Colissimo.

Every return must have a tracking number, which you need to pass on to our customer service team when you ask for a return or an exchange.

To prevent return abuse, we have set out specific cases, each with its own return fees:

- If you no longer want the product, if it does not suit you, or if you have changed your mind, you cover the return shipping. If the product comes back damaged and has to be restored, a penalty of up to 20% of the price of the returned products will be applied to bring them back to new condition. A handling fee will also be deducted from your refund, equal to 25% of the full order (excluding shipping). It covers what your order costs us to handle: receiving, cleaning, repacking and storage. These fees can be waived if you choose a store credit or a voucher on www.urikare.com instead.

- If the product is faulty, we will not ask you to send it back. We commit to sending your order again. If you would rather not receive a second product, we will ask you to return the parcel to our receiving centre, at your expense.

Orders delivered to Canada

The terms below apply to any order delivered to Canada and override the general return terms on this page.

You have a 14-day money-back guarantee from the day your order arrives. If you are not happy with it, email us at contact@urikare.com within those 14 days.

We then refund your order in full, at no cost to you, and there is nothing to send back: given how long an international return takes and what it costs, the product stays with you.

The refund goes back to your original payment method within 15 days at the latest of your request being accepted.

If this guarantee is clearly being abused (repeated requests or resale, for example), we reserve the right to ask for the product back before issuing any refund.

Orders delivered to the United States

The terms below apply to any order delivered to the United States and override the general return terms on this page.

You have a 30-day money-back guarantee from the day your order arrives. If you are not happy with it, email us at contact@urikare.com within those 30 days.

We then refund your order in full, at no cost to you, and there is nothing to send back: given how long an international return takes and what it costs, the product stays with you.

The refund goes back to your original payment method within 15 days at the latest of your request being accepted.

If this guarantee is clearly being abused (repeated requests or resale, for example), we reserve the right to ask for the product back before issuing any refund.

Orders outside France (excluding Canada and the United States)

For orders delivered outside France, outside Canada and outside the United States: if you withdraw, the return goes to our address in France and international return shipping is at your expense (it can be high). If the product is faulty, no return is asked of you: email us at contact@urikare.com and we will find a solution (replacement or refund).

For any return, please email contact@urikare.com. We will send you the return instructions and process your request.